Shipping policy

Almost Heaven Boutique and Smoke Hole Resort Gift Shop is NOT responsible for:

  • Delay with UPS shipping
  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

  • Carrier Contact Numbers:
    • USPS: 1-800-275-8777
    • UPS: 1-800-742-5877

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

Wrong Address Disclaimer:

  • It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to make the shipping processes as efficient as possible. If you need to change the address contact us as soon as you place the order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. 

We may update this shipping policy from time to time in order to reflect, for example, changes to our guidelines or for other operational, legal or regulatory reasons.