Refund policy

Return and Refund Policy

Usually all items are eligible for a return, please see below for exceptions and rules:

• Items must be returned unworn and unwashed. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted.  
• All returned items must still have the ORIGINAL TAGS on them.
• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return. 
• If you purchase an item with a discount of 30% or more the items that the code covers are FINAL SALE and cannot be returned back to us

When making a return, include the the original invoice and any notes (written or via email) as to why it is being returned. 

A refund of only the items cost will be refunded to the customer's card. 

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. 

Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process the refund back to your card. 

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being unreachable, then you will be responsible to call and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Defects or Problems with your order?

• If you have received an item with any problems or defects, please contact our store at almostheavenshc@gmail.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email. 
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. 
• Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our store is attempted. 

We may update this refund and return policy from time to time in order to reflect, for example, changes to our guidelines or for other operational, legal or regulatory reasons.